Need to connect with support soon

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Need to connect with support soon

amrishthedon5
Casual Listener

Hello I have some issues with my app, when i try to use my app on my device after 2-3 minutes it stops responding that is the reason i need to get connected with the support so is this the number for support  < removed for security > let me know is this the correct one or give me another one which is for support. Thankyou.

2 Replies

Re: Need to connect with support soon

Rock Star 21
Rock Star 21

Hi @amrishthedon5, thanks for writing!

 

Maybe I can help you. How exactly does it stop responding? 

 

What Spotify and OS version do you have?

 

Have you tried logging out and then back in?

BittencourtRock Star 21
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Re: Need to connect with support soon

Community Manager
Community Manager

Hey @amrishthedon5.

 

Thanks for coming to the Community.

 

Right now we don't have phone support, apologies for any confusion.


We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.

If you're still having trouble, could you let us know the exact version of Spotify and the exact version of the operating system that you're running?

We'll see what we can suggest!
/M

 

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