New update, deleted last few weeks of saved songs

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New update, deleted last few weeks of saved songs

izzy27
Newbie

 

Plan

Premium

Country : Canada 

 

Device

Macbook Pro 2018 

Operating System

iOS 10.13

 

My Question or Issue

 I recently updated my Spotify application on my mac book but when it updated it deleted the songs I had favourited over the last two weeks.  I haven't updated my phone and all the songs are still there and when I logged into the web player they still appeared under my favourited songs playlist.  I have tried restarting the application a few times and I also tried to log out and log back in on the application and the songs still aren't showing up on the playlist.  New songs I've added to it from my phone do appear though. 

Screen Shot 2018-07-05 at 1.23.33 PM.png
1 Reply

Re: New update, deleted last few weeks of saved songs

Rock Star 15
Rock Star 15

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerRock Star 15
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