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No Artist Radio / Can't download app on my MAC

No Artist Radio / Can't download app on my MAC


im suffering from 2 major problems after buying spotify premium:

1. There is no Aritst Radio option in my iphone app. weirdly the option does appear on the web player


2. I can't download the spotify app to my mac. everytime i download the file and try to install, the following error message appears: "installation failed the request timed out". any idea guys? i feel bad for paying a premium account that does not work...

Screen Shot 2018-03-12 at 22.36.09.png
2 Replies

Hey @rotbarda, thanks for your post!

That's odd. Could you try downloading Spotify with another network connection? Also, just to make sure, are you logged into the same account on both your iPhone and the Web Player? I'd love to take a closer look!

Thanks, take care! 🙂

HuboSpotify Star
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Hey there, @rotbarda 🙂


Let us know how you get on after trying the steps as suggested by @Hubo.


With regards to Radio on your device, we're looking into this here: 
For this, we'd recommend adding your info to that main thread.

Keep us in the loop with how things go.


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