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Spotify Free
Italy
iMac Late 2015
macOS 10.13.4
Hi, i wanted to listen to a newly released song so i searched for it, pressed play but... nothing happened. In the bottom i had the progress bar empty, an empty album icon and no infos.
So i uninstalled Spotify and reinstalled. With no success. Infact now i have the same issue with EVERY SONG i try to listen to. And also i have all albums empty, my favourites but also Spotify created ones!!
Help me please 😞
Solved! Go to Solution.
Hi @Nliicoon and @zipippino ! 🙂
Thanks for your patience while I looked more into the issue. I have another suggestion that I hope can help you both. Please try the following steps and let me know if you are still having trouble.
Hi @zipippino and welcome to the Community! 🙂
Sorry to hear you are having some trouble with the app. If this is still an issue I suggest trying a clean reinstall of the app as it has a few additional steps than the standard install. I have copied the steps below for Mac, but the full article can be located here. I hope it helps you and have an awesome day! 😄
Mac
Hi, thanks for your reply. I followed your guide but it still doesn't work!
hello, I also write from Italy.
The same preblema is happening to me too, I tried to install spotify again but the problem remains.
I can't play any songs and the playlists are empty.
This problem only happens if I use spotify on mac while on iphone it works perfectly.
Hi @Nliicoon and @zipippino ! 🙂
Thanks for your patience while I looked more into the issue. I have another suggestion that I hope can help you both. Please try the following steps and let me know if you are still having trouble.
Thank you very much, I followed all the steps you wrote to us and now it would seem that the problem has disappeared.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…