Since the latest Spotify update, Spotify seems to be saying "no internet connection detected" for internet speeds lower than 10 Mbps. I have an internet connection, but it is slower than 10 Mbps at home. If I am already logged into the app, it shows "no internet connection detected, error code: 4". If I am logged out of the app, it shows the error "No Internet connection detected: error code: accesspoint:31" when I attempt to log in.
I have tried the troubleshooting steps suggested on the help site, first deleting and reinstalling the app, then deleting all cached preferences/properties files, etc. and restarting/reinstalling. Neither worked. The app works fine at work with higher bandwidth internet connections.
I cannot currently get the Spotify version information since I am logged out of the app after my last troubleshooting attempt, and "About Spotify" is unavailable when logged out.
I strongly suspect that the latest Spotify update decided to de-prioritize low bandwidth internet connections. If that is the case, I will be looking for another music streaming service as I am currently paying for a service I can't use. Please confirm whether this is the case or if there are additional troubleshooting steps that will fix this problem.
Thanks for reaching out to us and welcome to the Community 🙂
The troubleshooting steps you've tried so far are very good. We'd like to add a few more.
It's a good idea to check if the issue occurs only with the Spotify app or with other services in the same network as well. It's also important to make sure that a firewall or anti-virus software is not affecting the performance of the Spotify app.
Keep us posted! We'll be right here if you have any questions.
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