Announcements

Help Wizard

Step 1

NEXT STEP

Nonsense error message when disconnecting Bluetooth

Solved!

Nonsense error message when disconnecting Bluetooth

Plan

Premium

Country

Poland

Device

Macbook Air 2017

Operating System

macOS Big Sur 11.2.3 (20D91)

 

When I disconnect a Bluetooth device, even when Spotify is stopped (doesn't play any song) it displays an error message saying "Spotify cannot play this song. If you have a file on the disk you can import it now." This doesn't make any sense. If I press play it will play, just using built-in speakers or headphones.

Reply

Accepted Solutions
Marked as solution

Hey @AdSR,

 

Thanks for reaching out to us 🙂

 

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

 

If that doesn't do the trick, it's also a good idea to check the hosts file with these steps.

 

Keep us in the loop! We'll be right here if you have any questions.

 

 

 

 

 

 

Ver Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

3 Replies
Marked as solution

Hey @AdSR,

 

Thanks for reaching out to us 🙂

 

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

 

If that doesn't do the trick, it's also a good idea to check the hosts file with these steps.

 

Keep us in the loop! We'll be right here if you have any questions.

 

 

 

 

 

 

Ver Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

This seems to have resolved the issue. Thanks.

One thing I noticed is that the main screen returned to an older format. My current freshly installed version is 1.1.54.592.gc0b20638. I don't know what the previous version was. Is that expected?

Hey @AdSR,

 

Thanks for keeping us posted.

 

We're glad to know that the issue was sorted out. We're currently running some tests to improve the UI and the overall experience of the desktop app. That's why you might've had a different desktop experience temporarily, but no worries, we can confirm that your app is up to date. We recommend keeping the app always updated to ensure you don't miss out on any new features and improvements.

 

If you need a hand with anything else, we're always a post away.

 

Cheers 🙂

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Suggested posts