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Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.
Need help? Check out Spotify Answers for solutions to a wide range of topics.
Could you provide us with a little more information please? Also, have you tried restarting your Mac? This is often overlooked. You should try to delete the Spotify app from your Mac, restart your computer and download the app again.