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Offline (error code 4)

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Re: Offline (error code 4)

Casual Listener

This solution doesn't work for me
Only thin that help is to restart the app (It sucks)

By the way I have the same problem on Windows Phone.

The same problem on booth plattforms, no matter what network mobile och hotspots or my home. Frequently the same crappy problem with error code 4

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Re: Offline (error code 4)

Newbie

So I have had this problem for a few days, and I tried everything changing the proxy type, connection settings through windows, etc. I read a comment about McAfee causing problems for people. It just so happnened the McAfee trial expired three days ago as well. So  I uninstalled McAfee and it worked fine. I then installed Norton as my new computer's security system. It's too bad McAfee was super shady.

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Re: Offline (error code 4)

Newbie

I solved my problem in windows 10 by changing the MCFee anti-virus lock settings, it is simple to change these settings so that it allows to use the program!

Good luck

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Re: Offline (error code 4)

user-removed
Not applicable
Hello @altevid,
Are you still experiencing this issue?
Please let me know if you need help.
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Re: Offline (error code 4)

Casual Listener
Hello
Yes, unfortunately, I've still got the error
I have the problem with my Windows phone but the biggest and most often problem is on my company's computer where I can not adjust any proxy or connection settings

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Re: Offline (error code 4)

user-removed
Not applicable
No worry! I will pass your case to our team immediately. Can you tell more details like the app version, os version or any important stuff?
Hope to hear your feedback.
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Re: Offline (error code 4)

user-removed
Not applicable

Hello @altevid,
The Spotify app on Windows Phone is currently in maintenance mode. You can find more info here. 
https://community.spotify.com/t5/Ongoing-Issues/Terrible-performance-after-lastest-update-for-Window...

Don't forget to accept as solution, thank you!

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Re: Offline (error code 4)

Casual Listener

What a $hit! Again and again and again and again connection problem in my office network. I have dozens of other apps that run seamlessly and holly $hittify always have problem with network.

No solution is working.

Probably need to try the ony reasonable - leave $hittify...

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Re: Offline (error code 4)

Newbie

Only thing that worked for me, was to delete the cache.
Every single time.

So I wrote a small script to do that for me, it's a great workaround.

 

Make a text-file with notepad, and paste the following lines:

@echo off
title Clearing Spotify cache
echo Goto directory
cd C:\Users\SANDOR\AppData\Local\Spotify\
echo Delete old backup
rmdir C:\Users\SANDOR\AppData\Local\Spotify\StorageBackup\ /q /s
echo Backing up old cache
Rename C:\Users\SANDOR\AppData\Local\Spotify\Storage StorageBackup
echo Done!
pause

Change the parts "SANDOR" with your own username on the computer!!

Save your file "ClearCache.bat" and put it on the Desktop. Now you can run it everytime before you start Spotify.

I would've tried to add the file, but  .bat-files are not allowed.

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Re: Offline (error code 4)

Casual Listener

After trying everything here I just deleted the faulty software and went back to my previous music supplier.  If every other program that I need runs fine and you cannot figure out how to let me log in, then its not me, its you.

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