Only playing downloaded songs but can't download any more songs

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Only playing downloaded songs but can't download any more songs

JackMicahud
Newbie

Plan

Free/Premium-Premium

Country-United States

 

Device- Macbook pro

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System-newest iOS software

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Re: Only playing downloaded songs but can't download any more songs

Moderator
Moderator

Hey there @JackMicahud,

 

Thanks for posting about this and welcome to the Community!

 

Just to confirm, does this occur only on your Mac desktop? If so, we'd first recommend trying a quick reinstall of the app. To do so, you can follow the steps provided in this support site article.

 

We'd also suggest taking a look at this support site article for more info and troubleshooting steps regarding your downloads.

 

If that doesn't do the trick, any additional details would be helpful so we can take a closer look, for example:

  • Does this happen only on a WiFi or 3G/4G connection, or both?
  • The version of the Spotify app you're on
  • Your device and its OS version
  • Any screenshots of what you see. However, make sure that no private or sensitive info is displayed.

Let us know how you get on! We'll be happy to help further.

 

Have a lovely day :)

KaterinaModerator
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