Opening Spotify comes up with a black screen

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Opening Spotify comes up with a black screen

stevecrick
Newbie

When I open Spotify up on macbook pro, it comes up with a blank, black screen. Any help?

Plan

Premium

Country

 UK

Device

(Macbook Pro, mid 2012)

Operating System

(macOS High Sierra 10.13.4)

 

 

1 Reply

Re: Opening Spotify comes up with a black screen

Loxer
Rock Star 17
Rock Star 17

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. Please, check this thread too. Try to disable Hardware Acceleraton as well. You can find it under the View menu.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerRock Star 17
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