Please Help! Trouble with photos and loading top 50 playlists.

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Please Help! Trouble with photos and loading top 50 playlists.

PaAmatDibba
Casual Listener

Plan

Premium

Country

Sweden

Device

Macbook Pro

 

 

My Question or Issue

For some reason i cannot see any pictures on the songs i listen to. I am also not able to enter any of the top 50 songs playlists. Please help! 

 

Skärmavbild 2019-02-20 kl. 18.11.21.png
5 Replies

Re: Please Help! Trouble with photos and loading top 50 playlists.

Rock Star 7
Rock Star 7

Hey there @PaAmatDibba!

 

The issue you are facing is a known one and is currently under investigation. You can track it here. Also don't forget to vote for it so it can catch more attention. Hope it gets fixed soon!

MantisentilRock Star 7
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Note: I'm not a Spotify employee.
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Re: Please Help! Trouble with photos and loading top 50 playlists.

PaAmatDibba
Casual Listener

Thank you! 

Re: Please Help! Trouble with photos and loading top 50 playlists.

Rock Star 15
Rock Star 15

Hi @PaAmatDibba,

In addition to what @Mantisentil I noticed that you're using an old and outdated version of Spotify. Could yoy try a quick clean reinstall of the app? Just follow these steps.


Thanks :)

LoxerRock Star 15
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Note: I'm not a Spotify employee.

Re: Please Help! Trouble with photos and loading top 50 playlists.

PaAmatDibba
Casual Listener

Didn't work. But thanks anyway! My laptop is pretty old as well so that could be why it wont update.

1 person liked this

Re: Please Help! Trouble with photos and loading top 50 playlists.

Rock Star 15
Rock Star 15

Hey @PaAmatDibba,

 

Sorry to hear that.

 

Check this article to see what are the minimun system requirements for Spotify to work and run normally.

 

Hope it helps :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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