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Podcasts keep glitching and pausing/playing

Podcasts keep glitching and pausing/playing

 

Hello!

 

Issue explained: 

1) Podcasts are randomly pausing and staying paused in the middle of podcasts - happens irregularly and effects the experience.

2) Applicable to any podcast I play.

3) Happens irrespective if the video is on or off.

4) Applicable to my computer and my partner's.

 

- Have fast internet connection.

- Have exited desktop app and reopened.

- Have cleared cache.

- Deleted and redownloaded Spotify.

- Restarted computer.

 

Is anyone else experiencing this issue? It's been a persistent issue for 5 days now.

 

Plan: Paid

Plan: Premium Family

Country: South Africa

Device: Macbook Pro 2021

Operating System: MacOS Ventura 13.2.1

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10 Replies

Hi there @shloobrown 

 

Thanks for reaching out, we very much appreciate your detailed and thorough description. Are both affected devices Macs? Are they the only affected devices? Check how it looks on mobile and in the web player. Also try connecting all your devices to another network and see if the issue persists. You can make a hotspot using your phone for this if necessary. If you could make a video recording of the behaviour, that would also be of great help.

 

Keep us posted.

JoanModerator
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I have been having the same issue - makes listening to podcasts horrible. I've tried everything to fix the issue with no results. Signed out of all my accounts and devices. Tried the web-app, tried the desktop app on Windows with Audio and Video quality set to lowest they can be...it happens across multiple devices. 

Plan: Paid

Plan: Premium Family

Country: South Africa

Device: Desktop - Intel Core i7, 16GB Ram

Operating System: 64-bit Windows 10 Pro v22H2

Hey @BaasKlaasZA,

 

Welcome to the Community and thank you for joining the conversation. 

 

We appreciate all the info you've included in your post. To continue investigating this case, if all devices are on the same Wi-Fi network, would you mind checking with a different network to see if it makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it out.

 

If the issue persists, it would also be great if you could have someone log in with their account on your devices - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be account-related or not.

 

We'll be on the lookout. 

OscarDCModerator
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I have been researching this as over the last 2 weeks I keep experiencing the podcasts stopping. My connections are strong and the issue is happening with both my iphones

 

Hey @kaussk,

 

Thanks for reaching out.

 

Can you please confirm this happens when connected to a different network by a different internet provider? Does this happen when the app is running in the background and/or when the screen is locked? If yes, make sure that Background app refresh is enabled for the Spotify app.

 

Keep us posted.

 

 

MihailYModerator
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Thank You, I had confirmed that was setup already for all apps

 

I have tried multiple WiFi Networks and worked off line and still the podcasts or music just stop. I will have someone else log in from my phone and see if they experience the same issue

When I run from my computer there is no stopping. It only occurs when playing on my Iphone. I have tried multiple networks and the same problem occurs

It is beyond frustrating to me and I can't figure it out

Hey @kaussk,

 

If this only happens on your two iPhones, please vote for this Ongoing Issue thread and post their models, OS versions and Spotify versions there so the issue can be forwarded to the relevant teams.

 

Cheers,

MihailYModerator
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