Premium account with Offline/Failed desktop app (Mac)

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Premium account with Offline/Failed desktop app (Mac)

alascanarab
Casual Listener

 

Plan

Premium

Country
South Africa

 

Device

MacBook Pro Mid 2015

Operating System

MacOS High Sierra V 10.13.6

 

My Question or Issue

 Spotify for desktop has been giving me the following issues for the past while (more than 2 weeks):
- Friend Activity: "Hmm, the Friend Feed failed to load."
- Recently Played: "Nothing here yet."
- Daily Mix: No daily mixes unless I use Spotify on my iPhone 6s
- Stations: No stations "Your stations will appear here."

Basically the app's features do not work on my Macbook however music plays when prompted through search or from my playlists set up prior to the app giving these errors.

Screen Shot 2018-09-26 at 16.15.16.png
3 Replies

Re: Premium account with Offline/Failed desktop app (Mac)

Rock Star 14
Rock Star 14

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 14
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Note: I'm not a Spotify employee.

Re: Premium account with Offline/Failed desktop app (Mac)

alascanarab
Casual Listener
Hi Loxer

I uninstalled Spotify then reinstalled it and the problem is still there.

I am running macOS High Sierra Version 10.13.6 and Spotify
1.0.89.313.g34a58dea

Thanks

Re: Premium account with Offline/Failed desktop app (Mac)

Rock Star 14
Rock Star 14

Hey @alascanarab,

 

Sorry for the delay :)

 

Could you check if thread to see if it helps?

 

Let me know how it goes.

LoxerRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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