Problem: Spotify mutes all sound after pressing pause....

[CanT123]

Plan

Premium

Country

Turkey

Device

MacBook Pro 15-ınch 2018

Operating System

macOS Movaje

My Question or Issue

Hi;

Spotify mac app keeps muting everything that makes sound after I pause my music. Background sound plays fine when I play music over it, but when I pause Spotify the background sound completely stops. How can i fix this problem?

Thanks 🙂

Thanks

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[CanT123]

Hi;

Thansk for answer. Reinstall application was not the solution.

MacBook Pro macOS Mojvave 10.14.6

Spotify 1.1.14.475.g566c8beb

[CanT123]

And this fix not work on macOS;

"There is a fix everyone!

Just go to Edit -> preferences -< Display options and disable "Show desktop overlay when using media keys"

This fixed my issue atleast. "

Because this option not available on mac 😞

[CanT123]

Spotify please fix this problem!

[emilyabrahams]

I'm having the same problem. 😐

[louis1642]

I'm having the same problem

MacOs Big Sur 11.1

Spotify 1.1.53.608.g7ed9c03a

Please find a solution that works on Mac!

[Alex]

Hey there @louis1642,

Thanks for reaching out about this in the Community!

Can you let us know if this is happening when you're playing music directly from the computer's speakers or when using a Bluetooth device as well?

Also, does this happen when you play music via the Web player?

We'll be on the lookout for your reply.

[user-removed]

Hi there.

I am also having this problem on Mac. I am using macOS Mojave 10.14.6. This happens when I am connected to my bluetooth speaker, a Libratone Too using Firmware version 32.

If I am listening to Spotify, and need to pause the audio to, e.g. watch a video on YouTube, joining a Zoom call, and so on, then all of my audio will pause.

At this point, I have two options:

- lower the volume on spotify to 0% and let the music play or,

- restart my audio service with which will keep spotify paused.

[Jeremy]

Hey there @user-removed,

Thank you for your reply in this thread.

Can you let us know if you performed a clean reinstall of the app? This will make sure there's no old cache files causing this.

If you have, it would be great if you can let us know which version of the app you have.

We'll keep an eye out for your reply.

Take care!

[j0nes]

Have the same issue. Re-installed Spotify with no luck.

[Alex]

Hey @j0nes,

Can you confirm to us that you've reinstalled the app, following the steps in this guide? This is a bit different than a normal remove-reinstall, as it includes clearing all app data.

We'd also recommend that you make sure your Audio drivers are up to date and that the speaker you're using is selected as default audio device.

Let us know how you get on.

[socram84]

This issue is still unsolved. It doesn't appear to happen with the built-in speakers, but only with Bluetooth speakers connected.

[MihailY]

Hey @socram84,

Thanks for reaching out.

Can you please confirm you've tried the troubleshooting steps suggested in the thread? Also, please share your device's OS version and Spotify version and let us know if this happens with other Bluetooth devices.

Keep us posted.