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Problem with the Play function

Problem with the Play function

Plan

Premium

Version

1.1.44.538.g8057de92

Country

Sweden

 

Device

MacBook Pro mid-2014

Operating System

OS X Catalina

 

My Question or Issue

There is an issue with the Play function in my current version of the Spotify app for Mac OS X. 
Hitting Play (in a playlist, album, etc. through any of the Play buttons available) sometimes freezes the Play function in such a way that Play becomes unavailable afterwards in any new album, playlist, etc.

The only way to recover the Play function is to restart Spotify.

It happens often enough for it to be annoying but I have not found a definite pattern or condition for when it happens.

This has been going on for the two or three updates before the current version as stated above.

 

/Alexandre

Reply
3 Replies

Hey @alexwesterlund, thanks for reaching out to the Community!

 

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Thanks for your reply Billy-J.

 

I have tried both of your suggestions but the problem remains.

 

Here's my spec: 

Device

MacBook Pro mid-2014

Operating System

OS X Catalina

Hey @alexwesterlund

 

Do you think you can send me a screen recording of what's happening? I'd like to take a closer look at what's happening. 


Thanks!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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