Help Wizard

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Problems logging in abroad

Problems logging in abroad


Free (I am trying to renovate my premium account)




Macbook Pro 2017 / OnePlus 6 



My Question or Issue

I installed Spotify on my macbook and on my oneplus 6 few weeks ago, when I was still living in Italy. Now that I moved to the Netherlands I'm having problems logging in using my Facebook account.

When I try to log in using Facebook, I get an error message (ERROR CODE: 17) saying that Spotify is probably blocked by a firewall (although I gave Spotify all the requierd permissions). The error also suggests to change the proxy settings.

I'd like to renovate my premium subscription but I cannot log in.




1 Reply

Hey there!

Right now it's only possible for free accounts to use Spotify abroad for 14 days. You can learn more by reading this Spotify Answer.

I'd also recommend perfoming a clean install of Spotify.

Since you wanted to upgrade to Premium juse use the link below and try it from a browser:

Hope this helps!

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