Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Progress bar time wrong when playing, but not when paused

Progress bar time wrong when playing, but not when paused

Plan

Premium

Country

UK

Device

Macbook Pro mid 2014

Operating System

macOS Catalina

 

My Question or Issue

Playing a song on my Spotify on my iPhone, the time on the desktop app does not match up while the song is playing, but when it is paused it is correct. It seems to add an offset each time I press play.

 

Video of the issue is here: https://we.tl/t-E3FSO22uhi

Reply
1 Reply

Hey @MattKefford, thanks for reaching out to the Community!

 

I received the screen recording, thanks! Could you try restarting your Mac? You're able to do this by going to  > Restart. 

If that doesn't help, could you try a clean reinstall of the app following these steps

 

If you're still having trouble, let me know the Mac model you have, as well as the current software version for the Mac. You can find this by going to  > About This Mac. 

 

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts