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Queue button disappeared, and then all songs grayed out after reinstall.

Queue button disappeared, and then all songs grayed out after reinstall.

atlanteia

Hi- I opened Spotify this morning and the option to queue doesn't exist anymore. I first tried restarting the program multiple times, logging in/out, but nothing worked.

 

This is what one of my playlist pages looked like:   

Screen_Shot_2022-01-17_at_12.12.54_PM.png

Then, I tried uninstalling/reinstalling the app. The app automatically logged me in and auto-launched, but now not only is my queue button missing, all my songs are grayed out:

Screen_Shot_2022-01-17_at_12.18.02_PM.png

When I try to play a song a blue error message pops up near the play button on the bottom and says "This content is not available."

Screen Shot 2022-01-17 at 12.27.09 PM.png

 

 Please let me know how I can fix this! Thanks.

---

Plan

Premium

 

Country

US

 

Device

MacBook Pro 2021, Apple M1 Pro chip

 

Operating System

macOS Monterey 12.0.1

Reply
3 Replies

MafeG

Hi @atlanteia,

 

Welcome to the Community and thanks for posting 🙂 

 

It's very odd what's happening with your app, but we'll do our best to help you sort it out.

 

We understand you already reinstalled the app, so in this case we suggest you do it one more time following these specific steps. They are more thorough and will ensure you remove any damaged cache or leftover files. 

 

If that doesn't do the trick, please follow these steps to remove the Hosts file on your PC. Even if the article I sent you is for a different topic, the steps are the same. 

 

Let us know how this goes!

MafeGModerator
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atlanteia

Hi, apologies for the late response, I actually did reach out to Spotify support as well, and they helped clear my cache on their end. Unfortunately that didn't work, but after a third reinstall and toggling 'remote control' via the web browser player with the app a couple of times the issue was eventually solved. I'm not sure whether this issue was actually solved this way, but it worked! Thank you 🙂

Ver

Hey @atlanteia,

 

Thanks for keeping us posted 🙂

 

Glad to hear that it worked out and the app is running as expected again.

 

If you need anything else, the Community is here for you.
 

 

Ver Moderator
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