Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan: Premium
Country: USA
Device
Google Pixel
Operating System
Android 8.1.0
My Question or Issue
I use Spotify Premium on my Google Pixel and my Mac desktop at work. When I fill the queue on my desktop, the queue is persisted to my phone -- which is fine -- but the two devices are out of sync with each other.
When I leave work and switch from my desktop to my phone, I see the my phone's queue is several songs behind what is current. I have to remove about 20 songs from the queue in order to pick up where I left off.
Then once I continue using my desktop, my queue is the same as if I had never used my phone. Again i have to remove many songs from the queue in order to pick up where I left off.
The entire queue is syncing across devices, but not the most currently listened to songs. This issue has started in the past week with no apparent change in operating system or spotify version.
Solved! Go to Solution.
Could you try using different device to see if it happens there too?
And have you tried reinstalling your app? If not here's a step by step tutorial.
Let me know if that helps, thanks! ^^
Peace
Hey @Aliyaaa! Welcome to the Spotify Community. ^^
That doesn't sound cool.
Are both of the devices using the same Wi-Fi conection?
Let me knows how it goes! ^^
Peace
Hi @Nico!
The two devices are both on the same wifi connection during the day.
However, the effect persists even when i leave the range of my work wifi and switch to mobile data.
Thanks!
Hi!
My mobile version is: 8.4.66.733
My desktop version is: 1.0.88.353
I've escalated your issue to the support!
I will reply on this thread with help soon. ^^
Peace
I also logged out and back in on my desktop, and I am still getting the issue.
Could you try using different device to see if it happens there too?
And have you tried reinstalling your app? If not here's a step by step tutorial.
Let me know if that helps, thanks! ^^
Peace
Hi, I reinstalled the app on my phone and the problem went away! Now there is a distinct queue for each device. The new mobile Spotify version is 8.4.67.886 armV7 . Thanks for your help, Nico!
I have this problem a lot. I have spotify open on home windows desktop, work windows desktop, and android mobile. When my mobile app opens i'll sync desktop queues back to whatever it had when it was last open, which usually means my queue resets. Especially annoying when I've spent a while curating my queue for the day, and it gets reset because I accidentally opened my phone app.
Reinstall has not helped.
Hey @polite_society,
Thanks for the post!
Can you let us know what other troubleshooting have you tried? Also, clarify if you've ran a clean reinstall of the app, as described here on both your devices.
Cheers.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…