Queue syncs incorrectly across desktop and mobile

Solved!
Reply

Queue syncs incorrectly across desktop and mobile

Aliyaaa
Regular

Plan: Premium

Country: USA

 

Device

Google Pixel 

Operating System

Android 8.1.0

 

My Question or Issue

 

I use Spotify Premium on my Google Pixel and my Mac desktop at work. When I fill the queue on my desktop, the queue is persisted to my phone -- which is fine -- but the two devices are out of sync with each other. 

When I leave work and switch from my desktop to my phone, I see the my phone's queue is several songs behind what is current. I have to remove about 20 songs from the queue in order to pick up where I left off. 

 

Then once I continue using my desktop, my queue is the same as if I had never used my phone. Again i have to remove many songs from the queue in order to pick up where I left off. 

The entire queue is syncing across devices, but not the most currently listened to songs. This issue has started in the past week with no apparent change in operating system or spotify version. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Queue syncs incorrectly across desktop and mobile

Nico
Community Legend

@Aliyaaa

 

Could you try using different device to see if it happens there too?

And have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

 

Peace

 

View solution in original post

11 Replies

Re: Queue syncs incorrectly across desktop and mobile

Nico
Community Legend

Hey @Aliyaaa! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Are both of the devices using the same Wi-Fi conection?

Let me knows how it goes! ^^

 

Peace

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa
Regular

Hi @Nico! 

 

The two devices are both on the same wifi connection during the day. 

However, the effect persists even when i leave the range of my work wifi and switch to mobile data. 

 

Thanks!

Re: Queue syncs incorrectly across desktop and mobile

Nico
Community Legend

@Aliyaaa

 

Could you let me know which Spotify version do you use?

Thanks! ^^

 

Peace

 

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa
Regular

Hi!

My mobile version is: 8.4.66.733

My desktop version is: 1.0.88.353

Re: Queue syncs incorrectly across desktop and mobile

Nico
Community Legend

@Aliyaaa

 

I've escalated your issue to the support!

I will reply on this thread with help soon. ^^

 

Peace

Re: Queue syncs incorrectly across desktop and mobile

Nico
Community Legend

@Aliyaaa

 

Could you try logging out and back in when you notice the queue is different? :)

 

Peace

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa
Regular
I logged out and back in on my phone and I'm still getting the same
problem.

Re: Queue syncs incorrectly across desktop and mobile

Aliyaaa
Regular

I also logged out and back in on my desktop, and I am still getting the issue. 

Solution!

Re: Queue syncs incorrectly across desktop and mobile

Nico
Community Legend

@Aliyaaa

 

Could you try using different device to see if it happens there too?

And have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

 

Peace

 

View solution in original post

SUGGESTED POSTS