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Radio failed to load and cover art not showing

Radio failed to load and cover art not showing

 

I'm using spotify premium on my macbook air (macos mojave).

 

My problem is that the cover arts are not showing for playlists, artists or albums at all. Only those of Daily Mixes are showing. The radio is also not working as it would just say failed to load. I've read several threads on this site and tried retalling the app once and disabling hardware acceleration as some people suggested but still have the same problem. Does anyone have this problem as well or know how to solve this? 

Screen Shot 2019-02-17 at 6.55.49 PM.png
Screen Shot 2019-02-17 at 6.55.53 PM.png
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1 Reply

Hi @smilepryn, welcome to the community!

 

Since the regular reinstallation didn't work, I suggest you try it again, but this time using this free app cleaner. 

 

http://freemacsoft.net/appcleaner/

 

When you open up the app, click the search icon and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

 

After that, download and reinstall Spotify.

 

Note: after you reinstall make sure to go into the Spotify settings and redo your preferences

 

Let me know how it goes 🙂

BittencourtSpotify Star
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