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Porting these issues from Windows forum over to Mac.

thread1, thread2

 

Same deal:

Spotify.png

 

Listening every day... what's the story?

 

Plan

Free

Country

U.S. 

 

Device

MacBook Pro (Retina, Mid 2012)

Operating System

macOS 10.12.6 (16G1510)

Reply
3 Replies

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Should I blow on the disk while I'm at it?

😕

Hey @baloo7gs!

 

Thanks for reaching out to us.

 

If you're still having issues, would you mind letting us know if you've already tried performing a clean reinstall of the app? This can be helpful for clearing any cache that might be causing this behavior, and will ensure that you're running the latest app version.

 

We'd also recommend making sure that your device is up to date and that your network isn't blocking Spotify.

 

Let us know how it goes. We'll be on the lookout for your reply.

NovyModerator
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