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Saved Songs Sync/Update Issue

Saved Songs Sync/Update Issue

Plan: Premium

Country: USA 

Device: Macbook Pro early 2015

Operating System macOS High Sierra

Spotify Version: 1.0.86.337.ga8d5cef9

 

I've been recently experiencing saved songs disappearing. For instance, I would save a song and then a few hours later it would disappear (appear as if the song was never saved to my library). On the iOS app, the saved song would still be there, even after refreshing it on my phone. 

 

Even after quitting and reopening the Spotify desktop application, the recently added song still doesn't appear. 

 

Is there a way to force a refresh? Or why would songs be suddenly not appearing as saved only on the deskop version?

 

It's an annoying issue since there's no way to tell which songs are disappearing from my library.

Reply
1 Reply

Hello!

 

I was having similar issues, except songs I removed would not be removed at all. To sort the issue, I contacted @SpotifyCares on Twitter. They were able to solve my issue within 30 minutes.

 

I believe it had something to do with my email having multiple Spotify accounts associated with it and that was causing some confusion in their systems (don't ask me how that's possible, but sure).

 

Thanks!

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