Select All (Command + A) does not work to copy multiple songs on playlist

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Select All (Command + A) does not work to copy multiple songs on playlist

KC70
Music Fan

Premium Plan

Spotify 1.1.32.618.gda5638a6

MacOS High Sierra 10.13.6

 

My Question or Issue

I would like to combine playlists. I have read I can use the "Command + a" function to select all the songs in one playlist, copy them, and then paste them all into another playlist.  However, nothing happens when I am in the old playlist and press "command + a".  Even if I go into the main Spotify menu, under "Edit" and "Select All", nothing happens

30 Replies

tiffxtaff
Visitor
I'm having the same issue as well and am very upset over the matter. I want to delete my Facebook but keep Spotify so spent all morning creating a new account and creating new playlists just to find out I cant select all on the new version when my old account allows me to select all! SO FRUSTRATING!!

ShaunWick
Regular

I made a new account because I no longer want to have my Facebook tied to Spotify. My previous account has several large playlists I would like to move to my new account without having to select each song individually. However, for some reason it’ll only allow me to select one song at a time on my new account. The strange thing is, when logged into my old account I am able to select multiple songs; it’s just the new account that can’t. Additionally, I noticed I also don’t have the ability to make playlists collaborative, the option is not there on my new account but still is on my old account.  I have tried the following, but none have worked

 

1) Command A

2) Click the first song, hold Shift and tried both using the down arrow as well as clicking a song below the first song 

3) Click the first song, hold Command, and click another song

4) Going to edit in the tool bar and clicking Select All

 

Any help is greatly appreciated!

 

 

KC70
Music Fan
I am a new Spotify user too (from Napster/Rhapsody). Tried to do the same thing to save myself time selecting each song individually and a lot of repetitive work. What they say you can do on the "Help" section, or what others have been able to do in the past to grab multiple songs at once does not work on their "newest" app, which we got it seems. Save yourself the time of chatting with Agents. Also, the "Make Collaborative" option for your Playlist is available ONLY on the mobile app, not on your desktop app I've found. And another gripe I have with Spotify is apparently you can't clear your queue. You'd have to do it again INDIVIDUALLY. Really dumb and a waste of time. Does Spotify's app designers even listen to music? These seem like really basic asks in a music streaming service.

KC70
Music Fan

Have spoken to 3 different agents now who have given me the stock answer from what their manuals tell them that it should work. Also tried holding command+shift down and using the down arrow too. Nothing works.  For some reason, all these agents are also PC users so no one can try to replicate what I am seeing on my Mac. I am a new user with a basic question.  This shouldn't be so hard. A big company like Spotify should be beta testing its "updates" before rolling them out and keeping their agents' manual updated too.  This is ridiculous. 

Xenia
Moderator
Moderator

Hey there @ShaunWick and @KC70,

 

Thanks for reaching out to the Community about this. We'll be happy to shed some light on the situation.

 

The reason why you're missing some features that used to be available before, might be because you're on a new desktop experience we're currently testing. Could you send us a screenshot of what the app looks on your end, so we can check it out for you?

 

Thanks - We'll be on the lookout for your reply.

XeniaModerator
Help others find this answer and click "Accept as Solution".
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"Where words fail, music speaks." - Hans Christian Andersen

brumanswaves
Regular

Xenia WHERE ARE YOU!!!!!!!

KC70
Music Fan
A month after I made this post, still no response from Xenia or fix. "Whats the matter Xenia? No more non-answers to give?"

ShaunWick
Regular

Everyone, as an update I tweeted both Spotify twitters advising how poor the customer service is and they DM’d me 6/8. Unfortunately I only created an account for to complain and forgot to check my DM up until now. Just provided the link to this thread and my account info. Let’s see if there’s still no response. If this doesn’t work I’m deleting all my accounts. Anyone have any suggestions on a better service that cares about the customer’s issues?

ShaunWick
Regular

Spotify on Twitter actually responded twice!!!! Woah, making moves. I sent them a link to this thread and they requested screen shots of the issue...... Same request from the person who responded once on this thread, and clearly they didn’t go to the link I provided. Seems like deja vu. I’ll keep you posted. Again, if anyone has suggestions on a music service with customer service, it would be greatly appreciated 

ShaunWick
Regular

Spotify on Twitter informed me that these are new features and I should let them know how they are doing on this website...... HA! Management of customer service needs to be fired, specifically for this website, and someone in interface functionality and design needs to be fired for taking out a basic function! Million dollar question, why does it only effect new accounts!? No one will ever know

KC70
Music Fan

Just checking in. Seems like same useless app that can't do basic functions like select more than 1 song at a time.  Thanks for trying @ShaunWick  At least someone from Spotify even responded to you.  I've gotten nothing because Spotify employees know there is no good answer/acceptable reason to provide, and no timeline to fix.  Or maybe Spotify just fired all of them because they don't care about customer service anyways. They operate this website to just allow people to vent and eave them thinking someone from Spotify actually watching.

HockHex
Casual Listener
For me it works again now, thanks!

PauloON
Regular

Today I've tried to make some edits to my playlists and exactly the same thing happening on Windows laptop. I found A BUNCH of people talking about this epic fail. Did you get any feedback from official support?

 

Thanks,

Paulo.

KC70
Music Fan
ZERO response

PauloON
Regular

Actually they replied to another post about the same problem:

 

Quote:

Hey there @shavedbum and @Astrapto,

 

Thanks for posting about this here in the Community!

 

@Astrapto, this has been reported to the right teams in this Ongoing Issue report. While we don't have a timeline on a fix, if you're experiencing this, we'd recommend adding your +VOTE and subscribing to that thread to stay up to speed with any updates we have to pass on. 

 

@shavedbum, just to clarify, are you having troubles following the steps @julian_L mentions? 

 

It'd be a good idea trying a quick reinstallation of the app with these steps as they solve common issues.

 

If you're still having troubles after that, it'd be helpful if you could provide some additional details on what's happening, as well as the exact version of the app you're on.

 

If you're instead using ctrl+a to select all songs, we'd recommend following the same steps mentioned for @Astrapto above.

 

Let us know how you get on! We'll be right here if there's anything else we can help with.

 

Have a lovely day 

PauloON_0-1594774509898.png

 

cbergland
Visitor

Sorry to be daft, but if I reinstall spotify, it says I have to "re-download any downloaded music and podcasts after reinstalling"

 

Does this mean all my music will disappear and I start from scratch?  If so why would ANYONE do this?

PauloON
Regular
Please, vote the ongoing issue report.

Rgds,
Paulo.

HockHex
Casual Listener

Changed from Deezer to Spotify a couple days ago and I'm experiencing the exact same issue, such an easy and basic option and at the same time so annoying and time consuming if it's not there.

 

The whole MacOS Desktop app just seems to be missing a lot of options:

- No way to follow other people (at least this works in the web-player mode)

- No way to see the number of songs in a playlist

- No way to see who follows you or whom other listeners are following

etc.

Also the whole customer service (as it appears here) seems to be pretty bad.

 

Luckily I'm still in my three trial months, straight back to Deezer if nothing is changed.

brumanswaves
Regular

Ha what a joke...

Did you even read this thread.....

Typical big business answer....

What is going on.

Get the app back to normal....

I need to select multiple songs to ad to a playlist and you can not do this in the new accounts... 

ARE YOU FREAKING MENTAL....

Takes a 2 year old to figure this out.....


Here are the images again to see if this wakes You guys up... Cant belive how long this is taking you to reply....

Spotify Old .jpgSpotify New.jpg

KC70
Music Fan

Xenia- How about a response or something to ShaunWIck's effort at posting screenshots of the problem as you requested?

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