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12151647157
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Hello, since Friday the 13 I have been unable to access Spotify in both the web player and laptop application. I have tried all these solutions that I found in other posts but nothing has worked. I restarted my laptop and nothing. I reinstalled the app and nothing. I updated my operating system to macOS Big Sur and nothing. I logout from all devices from the Spotify website and logged back in and nothing. I cleared my caches and nothing. I am starting to get really frustrated :(( Is there a phone number I can call to get support?

Plan: Free

Country: USA

Device: (Macbook Pro late 2017)

Operating System: macOS Big Sur

 

 

Screen Shot 2021-04-12 at 7.59.54 PM.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Jeremy
Moderator
Moderator

Hi there @12151647157,

 

Thank you for getting back in touch with us.

 

Can you confirm if you followed these steps when you reinstalled the app?

 

Another useful step to take is to remove any hosts files. You can do that by following the steps bellow:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

Keep us posted 🙂

Cheers!

JeremyModerator
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View solution in original post

14 Replies

Jeremy
Moderator
Moderator

Hi there @12151647157,

 

Thank you for your post here in the Community. We're happy to help.

 

In this case we suggest that you restart your router to see if the issue persist and if it does, can you try with another internet connection?

If that doesn't do the trick, can you let us know if you experience the same thing if you sign in from another device?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

12151647157
Casual Listener
Hello, sorry for the late response. I did try using a different internet connection and it still did not want to load. The web players are working now both on safari and chrome, however, not in the application. I don't experience that problem when I open Spotify on my phone.
Solution!

Jeremy
Moderator
Moderator

Hi there @12151647157,

 

Thank you for getting back in touch with us.

 

Can you confirm if you followed these steps when you reinstalled the app?

 

Another useful step to take is to remove any hosts files. You can do that by following the steps bellow:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

Keep us posted 🙂

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

AeroZ
Composer

12151647157
Casual Listener
IT FINALLY WORKED! I followed the steps to reinstall so I'm guessing before I did them wrong.
Thank you so much!

Eni
Moderator
Moderator

Hey @12151647157

 

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help. 

 

Have a great day 🙂

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

komalllllb
Casual Listener

helloo i am facing the same problem and i cant seem to fix it , please helpp

 

Screen Shot 2021-05-31 at 2.01.55 PM.png

komalllllb
Casual Listener

hii i need help too

 

Screen Shot 2021-05-31 at 2.01.55 PM.png

komalllllb
Casual Listener

hello I have been facing the same problem please help

Screen Shot 2021-05-31 at 2.01.55 PM.png

Ver
Moderator
Moderator

Hey @komalllllb,

 

Thanks for posting here 🙂

 

It's a good idea to give the steps mentioned in the thread a go to check if anything changes.

 

In case the issue persists, we'd suggest you also try with another account. Does it make a difference?  

 

Keep us in the loop! If you have questions, we are here for you.

VerModerator
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If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

komalllllb
Casual Listener
hello i use macOS high sierra and even with a different internet it doesnt work.it works on other devices but not on my mac

Jeremy
Moderator
Moderator

Hi there @komalllllb,

 

Thank you for reaching out to the Community in this thread.

 

Can you let us know if you followed any of the troubleshooting steps that's been provided in this thread? This way we'll be able to help you in the best way.

 

We'll be on the lookout for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

nykulin
Casual Listener

I remove all in Hosts and still have this issue.

Jeremy
Moderator
Moderator

Hi there @nykulin,

 

Thank you for your reply in this thread and for reaching out to the Community.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

We also suggest that you restart your router to see if the issue persist.

 

Keep us posted 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
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