Song not playing

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Song not playing

matthiaszed
Casual Listener

 

Hi team,

 

the following song is not playing on mac Desktop or Mobile app (ios)

 

spotify:track:5NPadEsM9AGcDhk4QW6cUv

 

All other songs in that artists album play back ok. Only the desktop app reports an error message. 

5 Replies
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Re: Song not playing

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Song not playing

matthiaszed
Casual Listener

Yes did all of that already (2 devices) but its not making a difference.

Re: Song not playing

matthiaszed
Casual Listener

ios 12.1. and mac os 10.13 used with the latest spotify app versions

Re: Song not playing

Rock Star 15
Rock Star 15

Hey @matthiaszed,

 

Could you try it with another Spotify account to see if that helps?

Also, if possbile, please try to update to iOS 12.1.4 and macOS 10.14.3 :)

 

Please let me know.

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Song not playing

matthiaszed
Casual Listener

Hi, Thx. Yes same issue on other accounts. 

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