Songs won't play

[user-removed]

My Question or Issue

When I press any of the buttons to play, skip, shuffle (etc.) on a playlist or individual song, nothing happens.

I'm using Spotify in my browser.

[Katerina]

Hey there @user-removed,

Thanks for posting and welcome to the Community!

Just to confirm does this only occur when using our Web Player or when using the desktop app as well?

If you're having troubles playing music only from our Web Player, we'd recommend first clearing your browser's cache and cookies memory to see if that does the trick.

We'd also suggest taking a look at this Spotify Answer. It provides additional steps to try in order to troubleshoot this.

However, if that also happens when using the desktop app, it'd be helpful if you could give it another try connected in a different internet connection.  If it works with another connection, we recommend contacting the service provider of the original network for more information.

Let us know how it goes! We'll be right here if you need more help.

Have a lovely day 🙂