Sound issues on downloaded songs (extreme quality)

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Sound issues on downloaded songs (extreme quality)

Noacktion8
Casual Listener
Hey
I've recently got hands on my new Sennheiser HD598 SR. Their sound is amazing. But since I'm using these I've discovered disturbing sounds on my extreme quality downloads. Especially with quiet songs there is a cracking sound which appears to be random. Has anyone had the same problem or even got a solution?

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Re: Sound issues on downloaded songs (extreme quality)

Rock Star 15
Rock Star 15

Hey @Noacktion8

 

That's quite annoying - buying good headphones to discover crackling!

I'd like to know what operating system are you on, or if you're on mobile or desktop.

And does that crackling appear when you're streaming the songs on Spotify (online)?

 

Looking forward to your reply! :)

SebastyRock Star 15
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Re: Sound issues on downloaded songs (extreme quality)

Noacktion8
Casual Listener
Hey

I'm using it on Android on my Samsung Galaxy S7. They do appear while streaming too. And if I listen closely the cracking even appears while it's running on the normal sound system of my phone.
When I'm connecting my phone to my car though I never heard any crackling so far.

Thanks for the reply

Re: Sound issues on downloaded songs (extreme quality)

Rock Star 15
Rock Star 15

@Noacktion8

 

Thank you for your answer!

 

If you have any sound enhancement enabled (equalizer, surround, whatever) on both Spotify and in general, try disabling them.

If they are actually disabled, you could try and see if enabling some little things (that don't bend the sound too much) does any difference... :)

 

 

If that didn't work, I suggest uninstalling the app, clearing the cache/data and then reinstalling.

 

SebastyRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Sound issues on downloaded songs (extreme quality)

Noacktion8
Casual Listener
Seems like my UHQ upscaling was active. And I don't know if it became less or not but it's definatly still there.

Well uninstalling and reinstalling was a thing that came into my mind. But I've such a bad internet connection that I'd rather keep that as an emergency action.

Anyways thank you for your help so far

Re: Sound issues on downloaded songs (extreme quality)

Rock Star 15
Rock Star 15

@Noacktion8

 

Right, UHQ was a problem for another user too.
Equalizer was a problem for quite a few people. There's an EQ in the app too, I think.

 

I wonder if you download just in high/medium quality (one step lower from Extreme), is the crackle still present?

 

Whan you play other content (youtube videos, songs from your phone memory), are they clean?

SebastyRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Sound issues on downloaded songs (extreme quality)

Noacktion8
Casual Listener

Checked app EQ to. Nothing there.

 

I couldn't hear anything there so far, but I hadn't had time for advanced testing.

 

When I stream the same Songs on YouTube the crackling doesn't appear. Before Spotify I used Google Play Music and haven't noticed anything like this.

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