Spotify App not loading

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Spotify App not loading

dillon_pardini
Casual Listener

Hi everyone, when I try to log on to the Spotify App on my Macbook Pro (2015), I am given a blank screnn with nothing on it. Literally nothing. I attached a picture of the problem.Screen Shot 2018-07-19 at 1.53.33 PM.pngBlank screen

I get this screen every time I try to log on.

 

Things I've tried to fix it:

1. Delete, clean Mac of Spotify files, and reinstall

2. Reset password

 

If it helps any, I am in the UK right now studying abroad for the summer from the United States and am using campus wifi. Wifi shouldn't be a problem though, because my friend's app is able to load and function properly.

 

Any help would be appreciated!!

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Re: Spotify App not loading

Rock Star 15
Rock Star 15

Hey @dillon_pardini,

 

Try to restart your device.

Create another user account and install Spotify there to see if that makes a difference.

 

Let me know how it goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
5 Replies

Re: Spotify App not loading

Rock Star 15
Rock Star 15

Hey @dillon_pardini, welcome to the Community.

 

Hope you are doing great!

 

Click on the Spotify menu in your Menu Bar next to the Apple Menu. Once it expands just click on Hardware Acceleration to disable it and restart Spotify. You should be good to go :)

 

Have a nice day :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify App not loading

dillon_pardini
Casual Listener

Hi LorenXK!

 

Alright, so I just did that now but I'm still seeming to have the same problem. Thoughts?

Solution!

Re: Spotify App not loading

Rock Star 15
Rock Star 15

Hey @dillon_pardini,

 

Try to restart your device.

Create another user account and install Spotify there to see if that makes a difference.

 

Let me know how it goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify App not loading

dillon_pardini
Casual Listener

Thank you! Tried logging in on my mobile, and it mentioned that I'll need to update that I'm in the UK instead of the US. Thanks for the help :)

Highlighted

Re: Spotify App not loading

Rock Star 15
Rock Star 15

Really happy that you resolved it! 🎉

 

I am…https://open.spotify.com/track/40wFAseXr2d6XhCm0Il5R7

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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