Plan
Premium
Country
Australia
Device
Macbook Pro 2017 15-inch
Operating System
macOS Mojave and macOS High Sierra
My Question or Issue
I recently migrated from one of my Macbooks (which was destroyed in a fire) to my new Macbook Pro.
Tried installing Spotify, however it keeps giving me Error 39 when trying to login using my username and password, or Error 11 when trying to use Facebook.
I have noticed that offline mode is ticked, however I am unable to un-tick it (it is greyed out).
I have tried all of the suggestions in the forums, including:
- try another account
- reinstall macOS
- de-activate all firewalls
- unistalling Norton
- reinstall spotify (>15 times)
- changing hosts on terminal
- upgrading MacOS from High Sierra to Mojave
- changing language
It is my belief the reason for this is because Spotify is set as "offline mode", however I am unable to switch it off.
Might be a spotify bug when installing in a new Mac, when the user has previously set offline mode.
Does anyone know if there is a file on spotify that turns "offline mode" off?
Note: the file I have attached is in French. Mode hor connexion = offline mode.
In addition:
- spotify keeps starting when I start the PC, despite it not being setup to start of restart.
Thanks
Solved! Go to Solution.
Found the solution (it was actually easier than thought).
Keep it simple:
https://support.spotify.com/us/using_spotify/troubleshooting/reinstallation-of-spotify
All you have to do is do a proper reinstall of spotify, which involves deleting the com.spotify.Client folder and Spotify folder in Application Support.
MAC
Hey @rome3, welcome to the Community.
Hope you're doing great!
Have you tried using the Remove Offline devices and Sign Out Everywhere options from your Spotify account page?
Hope it helps 🙂
Hi Loxer,
I have 😞 and it didn't work...
I have an impression this might be a bug.. I am unable to "switch off" offline mode on the MacOS version...
Found the solution (it was actually easier than thought).
Keep it simple:
https://support.spotify.com/us/using_spotify/troubleshooting/reinstallation-of-spotify
All you have to do is do a proper reinstall of spotify, which involves deleting the com.spotify.Client folder and Spotify folder in Application Support.
MAC
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…