Spotify CRASHES as soon as it opens MAC OS X 10.8.4

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Spotify CRASHES as soon as it opens MAC OS X 10.8.4

lucushunt1
Regular

Spotify keeps crashing when i open it! was working fine yesterday, now i can't even open it, have to force quit every time it launches!

 

Seems this defect has been around for a while and no fix yet! what is going on? Not happy about paying for a service when it doesnt even work!

4 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

JacobBennett
Casual Listener
Hey everyone. If you have a gap ad on Spotify when you start up, try playing it then pausing it a day using Spotify. Found this on another thread and fixed my problem. Odd I know but it worked for me!

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Solution!

insectroyalty
Casual Listener

This seems to have worked . Thanks.

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Solution!

Maysen
Newbie
Solution!

Peter__
Community Legend

@fotografieke wrote:

I updated to 10.6.8 yesterday, and Spotify has been crashing like crazy ever since, whenever I add or remove songs from playlists. I'm paying premium, so no ads. 


There is a new version of the client which is rolling out which should hopefully help with the crashing issue. 

If you haven't got it yet, you can download and install it manually see this post for details.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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44 Replies

MichaelJerzak
Composer
Have you tried a reinstallation? Does the console show any error logs about the crash?

lucushunt1
Regular

Yes tried reinstalling that is suggested, not use at all!

also noticed that the spotify folders  and files in the libary ( i.e spotify cache and Application Support folder) didnt exist at all!

 

MichaelJerzak
Composer
You are aware that the library folder that would contain the cache is hidden, correct?

JMK09
Newbie

console:

 

11-09-13 12:33:46,549 Spotify[14765]: Reachability Flag Status: -- ------- networkStatusForFlags
11-09-13 12:33:46,671 Spotify[14765]: Mac OS version: 10.8
11-09-13 12:33:46,764 Spotify[14765]: Reachability Flag Status: -R ------- networkStatusForFlags
11-09-13 12:33:46,937 com.apple.launchd.peruser.501[253]: ([0x0-0xf4ff4f].com.spotify.client[14765]) Exited with code: 1

lucushunt1
Regular

Yes i was aware of that ran the following to reveal hidden files: 

defaults write com.apple.Finder AppleShowAllFiles YES

MichaelJerzak
Composer
Perhaps that's the problem possibly that there is no cache folder or .com.spotify.client folder

lucushunt1
Regular

Console reports the attached:

 

 

lucushunt1
Regular

also:

 

11/09/2013 11:44:03.381 Spotify[3628]: Reachability Flag Status: -- ------- networkStatusForFlags
11/09/2013 11:44:03.529 Spotify[3628]: Mac OS version: 10.8
11/09/2013 11:51:21.517 com.apple.launchd.peruser.501[138]: ([0x0-0xa30a3].com.spotify.client[3628]) Job appears to have crashed: Abort trap: 6
11/09/2013 11:51:21.791 ReportCrash[3641]: Saved crash report for Spotify[3628] version 0.9.1.57.ge7405149 (90100057) to /Library/Logs/DiagnosticReports/Spotify_2013-09-11-115121_Lukes-MacBook-Pro.crash
11/09/2013 11:51:21.835 ReportCrash[3640]: Saved crash report for Spotify[3628] version 0.9.1.57.ge7405149 (90100057) to /Users/Lucus/Library/Logs/DiagnosticReports/Spotify_2013-09-11-115121_Lukes-MacBook-Pro.crash

Adam
Roadie

@lucushunt1 - thanks for that crash log. We've passed it onto our tech team to investigate. If anyone else can provide similar, we'll pass those along too. They're the most helpful things for diagnosing crashing issues!

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

elKavernikola
Regular

I'm having the SAME EXACT problem with the same OS X version.  Any luck yet? 

Giacecco
Music Fan

Same problem here even after clean install (including cache and application support), using MacOS 10.8.5 and Spotify 0.9.1.57.ge7405149 . 

 

I have a Spotify Premium subscription, so the problem has nothing to do with ads.

 

Interestingly, after trying dozens of times, it did not crash once and allowed me to use it. I noticed that - while accessing the preferences, I got the MacOS system's popup window saying that my home NAS is not available... as if it was Spotify trying accessing it. I then tried this: went to Preferences > Local files and deselected any of the three options: Music, Downloads or iTunes. In all three cases, Spotify allowed me to do it but hang for about 30 seconds in the process, and the same MacOS system popup came out every time at the end of the hang. I disabled all of them,

 

What is Spotify trying to do with my home network???

 

What I see generated by Spotify on the console is below:

 

21/09/2013 09:58:29.577 Spotify[327]: Reachability Flag Status: -- ------- networkStatusForFlags
21/09/2013 09:58:29.692 Spotify[327]: Mac OS version: 10.8
21/09/2013 09:58:29.828 Spotify[327]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 3. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
21/09/2013 09:58:29.828 Spotify[327]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 3. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
21/09/2013 09:58:29.930 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:29.933 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:29.935 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:29.969 Spotify[327]: Reachability Flag Status: -R ------- networkStatusForFlags
21/09/2013 09:58:30.695 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:30.708 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:30.708 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:30.824 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:30.824 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:30.926 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:30.958 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:30.959 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:31.064 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:58:31.064 Spotify[327]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile
21/09/2013 09:59:15.789 coreservicesd[31]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyBecameFrontmost to notificationID=336
21/09/2013 09:59:17.781 com.apple.launchd.peruser.503[141]: ([0x0-0x55055].com.spotify.client[327]) Exited with code: 1

 

JacobBennett
Casual Listener

same problem here...

 

console file is as follows:

 

9/21/13 12:50:09.856 PM Spotify[78169]: Reachability Flag Status: -- ------- networkStatusForFlags

9/21/13 12:50:09.967 PM Spotify[78169]: Mac OS version: 10.8

9/21/13 12:50:10.259 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.262 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.263 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.265 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.298 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.299 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.300 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.301 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.309 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.314 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.316 PM Spotify[78169]: Reachability Flag Status: -R ------- networkStatusForFlags

9/21/13 12:50:10.340 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.343 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.344 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.357 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:10.373 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:11.384 PM coreaudiod[332]: Disabled automatic stack shots because audio IO is active

9/21/13 12:50:17.362 PM Spotify[78169]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

9/21/13 12:50:47.756 PM coreaudiod[332]: Enabled automatic stack shots because audio IO is inactive

9/21/13 12:50:47.769 PM com.apple.launchd.peruser.501[242]: ([0x0-0xf5ff5f].com.spotify.client[78169]) Exited with code: 1

 

insectroyalty
Casual Listener

Same problem here. Running Mac OS 10.8.5. Spotify worked fine all day yesterday.

JFParnell
Music Fan

Same problem here.  Mac OS 10.8.5 and latest version of Spotify.  Spotify will initialize and then promptly crash after being open for about thirty seconds.  This is whether any content is being played or not.

claws
Newbie

I'm having the same issue.

rkhanna
Newbie

I'm having the exact same issue too.

jwong27
Newbie

I'm experiencing the exact same problem. Spotify crashes 30s after being launched. Tired uninstalling and installing - was of no help. Was working perfectly fine yesterday.

ginathom
Casual Listener

Mine is the same way but, now it just shuts down with out telling me why or that it even crashed

ginathom
Casual Listener

Exactly the same thing that is happening to me and i personally dont like itunes so i am stuck using it or youtube now and its a pain

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