Spotify Can't Play New Songs

[username6702]

My Spotify app on the mac will not play songs that I am newly adding to playlists. I tried a clean reinstall and this did not work. Also, I can't find the Spotify cache folder on the mac, not sure if this is related. Please help ASAP!

[Loxer]

Hey @username6702, welcome to the Community.

Hope you're doing great!

Have you tried the steps from this Spotify Answer to see if that helps?

Let me know how that goes 🙂

[username6702]

That didn't work. cmd + o tried to open a terminal window so I did cmd + s instead, which didn't do anything. I tried the other way but I can't edit my hosts document.

[Loxer]

Hey @username6702,

Try to move the hosts file to desktop and delete it from there, do the edits and move it back to that folder.

Let me know how that goes 🙂

[username6702]

The songs are still not working unfortunately

[Loxer]

Hey @username6702,

Sorry to hear that.

Could you try it with another Spotify account?

If possible, try creating a new user account on your Mac and install Spotify there to see if it makes any difference.

Thanks 🙂

[username6702]

Something like this happened a few months ago and all I had to do was go into some folder (I can't remember which one) and delete every line with the word spotify in it

[Loxer]

Hey @username6702,

That's what this Spotify Answer suggests to do.

Please follow the steps carefully.

Keep me posted 🙂

[username6702]

I thought the answer just says paste those 2 lines instead of deleting lines. I tried deleting some lines but that hasn't worked anyway, I'm going to try downloading a new spotify again.

[username6702]

At the moment I'm trying to do a fresh, clean reinstall of Spotify but I don't have any Spotify folders in my caches folder to delete.

[Loxer]

Hey @username6702,

Could you try to play those songs on the same account but on a different device and see if they work?

Could you also share a screenshot of the error message you get?

If you haven't tried this yet, please try creating a new user account on your Mac and install Spotify there to see if it makes any difference.

Let me know how that goes 🙂