Spotify Client on Mac: Unresponsive Black/Blank Screen

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Spotify Client on Mac: Unresponsive Black/Blank Screen

thekerker
Casual Listener

Plan: Free

Country: United States

 

Device

Late 2013 MacBook Pro

Operating System

macOS Mojave (10.14)

 

My Question or Issue

 I just downloaded the Spotify desktop client, but when I go to run it, I'm just greeted with a blank screen (see attachment). I can resize the window to a certain extent, but I'm unable to move it. Under the Spotify menu, About Spotify, Preferences, Private Session, Offline Mode, and Log Out are all disabled.

 

I deleted the ~/Library/caches/com.spotify.client folder, deleted the app, and reinstalled it, but that did not resolve the issue.

Screen Shot 2018-10-08 at 10.05.03 PM.png
Screen Shot 2018-10-08 at 10.14.26 PM.png
4 Replies

Re: Spotify Client on Mac: Unresponsive Black/Blank Screen

Rock Star 14
Rock Star 14

Hey @thekerker, welcome to the Community.

Hope you are doing great!

Try to disable Hardware Acceleration, just click on the spotify Menu in your Menu Bar next to the Apple Menu, just find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

Let me know how it goes :)

LoxerRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify Client on Mac: Unresponsive Black/Blank Screen

thekerker
Casual Listener

Thank you for the reply and suggestion. I disabled Hardware Acceleration, restarted Spotify, but have the same result.

Re: Spotify Client on Mac: Unresponsive Black/Blank Screen

thekerker
Casual Listener

On a hunch, I switched the system wide theme back to Light from Dark, but that did not have an impact.

Re: Spotify Client on Mac: Unresponsive Black/Blank Screen

Rock Star 14
Rock Star 14

Hey there,

 

That's odd!

 

Could you try creating another user account in your Mac and install Spotify there?

Does this happen if you try another network connection?

 

Let me know how it goes :)

LoxerRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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