Spotify Connect

[808croc1]

Plan

Free

Country

USA

Device

iMac 2017

Operating System

MacOS Monterey 12.6

My Question or Issue

For the past year I've been playing music from the Spotify desktop app to a Bose Smart Soundbar 300 using Spotify Connect. Then yesterday (Oct. 7, 2022) when I attempted to play music from the desktop app to the soundbar, the app indicated that I needed a premium subscription to play Spotify on the soundbar (it also indicated that I needed a premium subscription to play on the Spotify web player). I then attempted to see if I could play music on the soundbar using the iOS app...same issue...I need a premium subscription to play on the soundbar. I deleted and reinstalled both apps, unfortunately, that did not resolve the issue. I confirmed that all devices were connected to the same wifi network. The strange thing is that I am able to use Spotify Connect to play music on the soundbar if I use the Spotify web player. How can I resolve this issue.

[AlejaR]

Hey @808croc1, 

Thanks for posting in the Community and welcome 🙂
 

You've mentioned that you've already reinstalled the app (kudos for that!), but just to confirm, have you tried a clean (more thorough) reinstall instead of the regular one? This one is a more deep process than the usual one, and it tends to solve most common inconveniences with the app's performance.

If this doesn't do the trick, would you mind sharing with us the exact Spotify version you have installed on your device?

Lastly, do you notice any difference if you switch the internet connection you're using? If possible, you can create a hotspot with a cellphone. Give it a try and let us know how it goes.
 

Keep us in the loop!

[RachelGomez123]

While Spotify has a web app for online listening, there are quite a few reasons to actually get a Spotify download for Mac instead, the most important of which is the ability to download Spotify songs for offline listening.

Here’s how you can download Spotify for Mac:

Visit spotify.com
Click Download in the top menu
In the pop-up bar, click Allow for the Spotify download to start
In your Downloads folder, unzip the Spotify installer
Double-click on the installation file and go through the process
Spotify Mac download app

Now you can access Spotify from your Applications folder like any other app and even put it in your Dock.

Greeting,

Rachel Gomez

[808croc1]

Thank you for the response. Unfortunately, the issues that I am experiencing is with the desktop app. The web player doesn't experience the same issue.

[808croc1]

I just did the clean reinstall that you indicated (thank you for the link). Unfortunately, that did not do the trick. The desktop app still indicates that I need a Premium Subscription to play Spotify on the device (soundbar). Consequently, I have to use the web player to play Spotify on the Bose Soundbar. I don't know that version of the Spotify desktop app I have (how do I find that information?). As I just did the clean reinstall, I presume that I have the latest version.

[MihailY]

Hey @808croc1,

Thanks fore getting back to us.

Would it be possible to ask someone with a free account to log into their Spotify account on your desktop and check if the same issue occurs?

Also, here's a detailed guide on how to check your Spotify version. 

Keep us posted!

[808croc1]

I just restarted both the router and modem (unplugged for about 20 seconds then plugged back in) to see if that would resolve the issue. Unfortunately, it did not do the trick. Continuing to use the web player as I'm able to play Spotify on the Bose Soundbar using my free account.

[Eni]

Hey @808croc1, 

Thanks for letting us know. 

As @MihailY suggested previously, it's worth trying with a different account to check if the issue is account related. If you don't know anyone with a free account, you can create a new one to test with here.

Let us know how it goes. 

[808croc1]

Well, after a little over 2 weeks, the desktop app now allows me to play Spotify on the Bose Soundbar without indicating that I need a Premium Subscription. Perhaps one of the fixes that I tried (clean reinstall, unplugging the router, modem, and soundbar) did the trick...it just needed time to resolve the issue, but now I'm able to play Spotify on the soundbar with the desktop app without it telling me that I need a premium subscription.

[Lyubka]

Hey @808croc1,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you again! 

If you ever have any other questions in the future, feel free to post in the Community again 🙂