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Spotify Desktop crashes on MacOS

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Spotify Desktop crashes on MacOS

moterink
Regular

Plan

Premium

Country

Austria

Device

MacBook Pro (13-inch, M1, 2020)

Operating System

macOS Big Sur 11.2.2

 

My Question or Issue

Since the latest update, Spotify Desktop on macOS is crashing randomly, mostly when waking the computer from sleep mode and logging back in. I have attached the crash log.

10 Replies

Re: Spotify Desktop crashes on MacOS

Jeremy
Moderator
Moderator

Hey there @moterink,

 

Thank you for your post here in the Community.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you let us know if the same issue occur on the web player as well?

 

Keep us posted 🙂

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

Re: Spotify Desktop crashes on MacOS

moterink
Regular

Hey,

 

thank you for your quick reply!

 

I redownloaded Spotify, however unfortunately the issue still persists. 😕

 

The issue does not appear on the web player, the problem seems to be related to the macOS app itself.

Re: Spotify Desktop crashes on MacOS

Eni
Moderator
Moderator

Hi @moterink

 

Thanks for getting back in touch and letting us know what. 

 

We suggest that you check your firewall and antivirus on your PC and make sure Spotify is set as an exception.

 

On another note, we recommend following the guide provided in this Solution, to try and clear the host file entries on your Mac. 

 

Let us know how it goes 🙂

EniModerator
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Re: Spotify Desktop crashes on MacOS

moterink
Regular

Hi,

 

I have deactivated both Firewall and Antivirus, they do not seem to be the cause for this since the crash is still occurring with those disabled.

 

I also followed the guide in the recommended thread, however the issue still persists unfortunately. 😐 I am using the web player for now, I only encounter this issue on the desktop app. It appears to happen whenever my Mac is being used again after sleep mode.

Re: Spotify Desktop crashes on MacOS

Jeremy
Moderator
Moderator

Hey there @moterink,

 

Thank you for your reply and confirmation.

 

Can you let us know which version of the app you currently have?

 

It would also be great if you can download Spotify from here to see if the issue persist?

 

Keep us posted 🙂

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Spotify Desktop crashes on MacOS

moterink
Regular

Hi,

 

I am currently using version 1.1.54.592.gc0b20638 of the Spotify Desktop App.

 

I have downloaded Spotify via the given link, but unfortunately the crashes still occur.

 

Thank you for your continued effort!

Re: Spotify Desktop crashes on MacOS

Alex
Moderator
Moderator

Hey there @moterink,

 

Thanks for going through this troubleshooting with the team. Thought I'd jump in here to apologize for the confusion.

 

You're using the new M1 architecture, so the app may not perform as expected (crashing/ having connection issues), because it has not yet been released natively for the new system architecture. This is the case with multiple software packages. 

 

Our developer team is working on implementing this, however we don't have an official date when it's going to be fixed, so the Desktop app works on newer Mac devices.

 

You can head over to this Idea Thread for more info and to add your +Vote.

 

In the meantime we'd suggest using the web player.

 

Hope this info clears things up.

 

 

 

AlexModerator
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Re: Spotify Desktop crashes on MacOS

mihael447
Newbie

Are your team is working on or they are "working"? It's already more than 3 months since m1 is being released (and i even don't count that times when apple announced m1 in june), and still no native app, albeit it's not so complex app like adobe photoshop whiсh is, wow, already has a native version

Re: Spotify Desktop crashes on MacOS

wissehes_
Visitor
I think it's because of Electron (this powers the desktop app) and it's dependencies 🙂

Re: Spotify Desktop crashes on MacOS

moterink
Regular

This might be the issue.

 

The app has been updated since I opened this issue, it now looks more like the web version. However, the crashes still occur frequently on my end. Usually always when waking up from sleep mode.

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