Spotify Keeps Pausing Randomly

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Spotify Keeps Pausing Randomly

crystalfortress
Casual Listener

I'm having an issue where spotify randomly pauses, including the play/pause button switching to play (different from the other forum post I found on this subject), from what I can tell at random 5 or 10 second intervals.  At first I thought that maybe it was because it was being used elsewhere (my account is occasionally used by my stepdad), but there isn't the usual blue banner at the top of the spotify window saying it's being used elsewhere.  I tried turning off hardware acceleration and it did nothing.  Really hoping that a full reinstall isn't the only option, because I have huge amounts of songs saved locally.

Jeremy
Moderator

Hey there folks,

 

Thank you for your posts here in the Community. We're happy to help.

 

We suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

If you have an SD card it's also worth trying to uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

 

If this happens on your computer, a good trick is to remove your hosts files.

 

If you use Windows, follow these steps:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

If you use a Mac, follow these steps:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

If that doesn't do the trick, we suggest that you head over to this article and follow the steps that's been provided in there.

 

Cheers!

 

97 Replies

bombardino16
Regular

Hello people!

 

After trying out different suggestions I discovered that updating my operating system ( android) solved the problem.  

 

Hope it works for you guys!

 

If it doesnt, you should email spotify support, they where very responsive and trying to solve the problem. 

user-removed
Not applicable
Yes. Resolved.

But i have a theory about this.

My Spotify was configured to store cache/music at SD Card.

The problem was occurred when Spotify blocks the access in to SD Card. So
when the app tries to read SD Card, then pause the music.

After reinstall, you are forced to store cache into Memory Device. In this
way solved the problem.

I´m still having "problem" to save into SD Card.

bombardino16
Regular

That is interesting.

 

Luckily I didnt have to reinstall.

 

I am glad is solved!

sindar86
Newbie
I do experience the same issue since some days...

Nexus 5x, no sd card available, everything up to date (as far as I can judge)

robinkeski
Casual Listener
Same issue. I'm also on Nexus 5x but the same thing occurs on my LG G2. I tried all the fixes in this thread but nothing helps. Several times a day Spotify will pause for no apparent reason, but only if I'm listening online (offline works fine).

jtaphouse4
Regular
I've had this trouble for the past month suddenly. Notifications come through and I have to go on the app for it to play again and most of the time I have to take it out my pocket and unlock my phone. I've found that clearing and uninstalling doesn't work. The best way if your using it on wifi is turn power saving off and if it still happens then I'm sorry but spotify need to **bleep**ing sort it out lol.

Stigrs77
Newbie
This problem also happens to me on Tidal, so it is not a Spotify-specific problem. Playback on Youtube works fine, though.

It happens randomly; not every day. Sometimes when I start up my PC neither Spotify nor Tidal will function as they should.

I have Windows 8.0, as I cannot update successfully to 8.1 and therefore not to 10 either.

The problem appeared for the first time this weekend or the end of last week.

wheechie
Newbie
oldtrees tip also works where the same Spotify user was logged in under two different profiles on the same Android tablet. Music playback kept pausing until we logged out of Spotify in one of the tablet user accounts

Shortty24
Newbie
I've checked my account elsewhere and it isn't being used at work. I've tried logging out everywhere via my account online and that hasn't worked. I've even changed my password and it's still keeps pausing. Definitely no one else is using my account. It's really very annoying

Jaguar7676
Newbie
Ok go figure Bluetooth playback had worked perfectly with my Lexus rx but I just bought a new Avalon and now it pauses randomly!!! What the **bleep**???

user-removed
Not applicable
Same thing with my Avalon. Didn't have that issue last week and now it pauses itself. Not sure what the problem is. Help!!

Schreckenstein
Casual Listener

I had this problem on my windows PC, too. It started about two weeks ago. 
It happend at home and it happend at work on both PCs.

 

The funny thing was, it also started playing by itself, when I went away. And really strange was, that sometimes I had a song playing, I would never choose to hear. I am not sharing my spotify accoutn with anyone else.

 

I was connected to spotify via facebook. So I checked my facebook account and there it was. My account was used by devices in cities, I have never been. Of course I have disconneced those devices and changed my facebook password. 

So if you might have this problem of suddly pausing music, go and check your facebook account. I don't have this problem anymore.

jeely
Newbie

I believe I have the solution... 

 

Listenting on my Spotify Mac App it too kept cutting off and all attempts to sort (restarting, unplugging headphones etc etc) were not working.

 

Solution - From Go to App > Preferences > (scroll down page to ) > Local Files. In here switched off all 'Show songs from' options, (iTunes, Downloads, My Music).

 

So far this has appeared to fix the issue.

Cheers

 

Screen Shot 2017-03-01 at 15.46.46.jpg

armachian
Casual Listener

Sorry doesn't solve this issue

mrhenry77
Casual Listener

Im also having the same Problem, and I think its a Spotify-Software related problem, as this is happening to me on all my devices (ios, Win 10, Ubuntu 16.04, OSX Sierra). I already tried logging out all computers connected to the account. Not possible to play for longer than 20 seconds for me. Really annyoing 😞

jtaphouse4
Regular
that was on my Samsung S6 but I now have the S7 and it works fine

zombebunnies
Newbie

try this:

- log out of the app and only the app

- create a fake account using another email address

- log out of the app again

- log back into your original account

 

hope that worked; it worked for me 🙂

juandacorrea_74
Newbie

This solution doesn't work for me. After fallow the instructions of quick fix, the problem for me remains in a Huawei P9 with Android 7.0 and EMUI 5.0. 1

Zycler
Newbie

Same here. Happens on Win7, Win10 and Android 7.0 (S7 edge),

Keeps pausing randomly, keeps resuming randomly, keeps changing device randomly (mostly to Spotiamb from another device), keeps changing shuffle mode.

Kinda getting tired of this erratic behaviour.

Freckleparty
Casual Listener

This is the same problem I’m having. It constantly pauses my music on my phone even when I’m offline. I don’t understand what it could be but it needs fixing.

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