Spotify Won't Open Mac

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Spotify Won't Open Mac

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Plan

Premium

 

Device

Macbook Pro late 2012

Operating System

macOS Mojave 10.14.6

 

When I try to open my Spotify app on my mac, it opens for a split second with a black screen and then suddenly closes itself. I have tried to find as many troubleshooting options as possible that I have found but no success yet.

 

Any help will be greatly appreciated, missing the music this side...

 

11 Replies
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Re: Spotify Won't Open Mac

Rock Star 16
Rock Star 16

Hey @tinyfeesh, welcome to the Community.

Hope you're doing great!

 

Could you try disabling Hardware Acceleration, you can do that from the Spotify option in the Menu Bar.

 

Keep me posted 🙂

LoxerRock Star 16
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Note: I'm not a Spotify employee.
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Re: Spotify Won't Open Mac

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Unfortunately, I can not access the Spotify menu because it shuts itself down in less than a second.

 

I have tried adding it to the accessibility permissions through System Preferences > Security and Privacy. Reinstalled. Restarted Mac. Nothing yet has made a difference. Maybe there is another way to turn off hardware acceleration? 

 

Thanks for the help so far!

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Re: Spotify Won't Open Mac

Rock Star 16
Rock Star 16

Hey @tinyfeesh,

 

Could you try a clean reinstall of the app? Just follow these steps.

 

If the issue persists try using Sign Out Everywhere and Remove Offline devices options from your Spotify account.

 

Let me know how that goes 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify Won't Open Mac

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Hi @Loxer,

 

Okay, so I tried both ideas. Logged out everywhere. Reinstalled.

 

Interestingly enough when I went to go delete the cache and the app support before reinstalling. There were no Spotify files to be found. I still reinstalled to check if they would be there after doing so, however they are still not there?

 

When I did reinstall after the Install Spotify file downloaded the Spotify app, it instantly opened with the same initial symptoms. Black window and instantly closes.

 

Houston we have a problem...

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Re: Spotify Won't Open Mac

Rock Star 16
Rock Star 16

Hey @tinyfeesh,

 

Copy that!

 

Could you try doing that from Safe Mode?

To enter Safe Mode just hold the Shift key while booting but make sure Firmware password is off.

 

If it still persists try installing and opening Spotify from a new user account?

 

Keep me posted. Over 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify Won't Open Mac

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Hello Loxer,

 

Surprisingly i've been having the same exact issues on a mac. I have followed every single step until this last comment between Loxer and tinyfeesh, and still does not work. The Shift key booting also doesnt work. any other solutions??

 

Pls help. Over 🙂

 

 

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Re: Spotify Won't Open Mac

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@loxer

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Re: Spotify Won't Open Mac

Rock Star 16
Rock Star 16

Hey @BenjaminPace03,

 

To enter Safe Mode disable the Firmware password in Recovery Mode, to enter that hold CMD + R.

 

Thanks 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify Won't Open Mac

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Hi @Loxer,

 

Hear you loud and clear.

 

We still have a problem but have some new symptoms.

 

After following your advice, I got my Mac into safe mode (however not sure if after logging in, I still was in safe mode, because the red safe mode in the top right disappeared). I also still had the same result when opening the Spotify App.

 

This brought me to sign in to the guest account because I thought maybe not having a password on that account would make a difference and this was part of the previous advice you gave.

 

Good news! The Spotify app opened (still with no files in App Support and Cache to be seen).

 

Expect, I feel like it woke up on the wrong side of the bed because it was lagging heavy, loading extremely slow and unable to play music... Almost like there were a few files missing, cough cough app support and cache where are you?

 

Progress made, but still, feel like we are stuck on the dark side of the moon with this one. Houston, we have faith in you.

 

Over.

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