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Spotify and spotify web wont play music.

Solved!

Spotify and spotify web wont play music.

Plan

Premium

Country

 Bucharest

Device

OnePlus 6T

Operating System

Windows 10/ android

 

My Question or Issue

So a couple of days ago my spotify app on windows just stopped playing music. I tried to find a solution (reinstalling spotify, deleting some files, installing quicktime etc.) but nothing helped. Neither in spotify web player, it doesn't want to play music.

 

Reply

Accepted Solutions
Marked as solution

Hello there @rasky!

 

There seems to be some bugs with the desktop app recently and Spotify is investigating the issues. The issues you are experiencing is somehow similar to this and there is a workaround for that which seems to be working for some users. Can you try the following steps:

 

For Windows:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

For Mac:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return.
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop.
  3. To open it, simply double-click and it will display the file’s contents in TextEdit .
  4. Check for any entries with Spotify in the address.
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. This fix is not for the exact problem you are experiencing but it's worth a shot since it seems to be fixing the whole desktop app for most of the users. I hope this will get fixed on Spotify's end soon.

 

Have a nice day 🙂

View solution in original post

1 Reply
Marked as solution

Hello there @rasky!

 

There seems to be some bugs with the desktop app recently and Spotify is investigating the issues. The issues you are experiencing is somehow similar to this and there is a workaround for that which seems to be working for some users. Can you try the following steps:

 

For Windows:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

For Mac:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return.
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop.
  3. To open it, simply double-click and it will display the file’s contents in TextEdit .
  4. Check for any entries with Spotify in the address.
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. This fix is not for the exact problem you are experiencing but it's worth a shot since it seems to be fixing the whole desktop app for most of the users. I hope this will get fixed on Spotify's end soon.

 

Have a nice day 🙂

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