Spotify app on Mac Os Big sur 11.4 stopped working

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Spotify app on Mac Os Big sur 11.4 stopped working

Karolisnet
Casual Listener

Plan

Premium

 

Device

Macbook pro 2020

Operating System

Big Sur 11.4

 

My Question or Issue

After upgrade to Big Sur 11.4 Spotify app doesn't work. Reinstall doesn't help. /Library/ folders with *spotify* doesn't exists either in /Caches/ either in /Application Support/. 

Application launches but it's just black:

Karolisnet_0-1622005781631.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Karolisnet
Casual Listener

Solved myself by deleting hidden cache folder which i've missed in /Library/Application Support/

View solution in original post

3 Replies
Solution!

Karolisnet
Casual Listener

Solved myself by deleting hidden cache folder which i've missed in /Library/Application Support/

View solution in original post

james196
Visitor

same problem

Xenia
Moderator
Moderator

Hey there @james196,

 

Welcome to the Community!

 

Could you try a clean reinstall first - if you haven't already? It's also worth removing any entries in the hosts file (instructions here) or looking for the cache folder mentioned by @Karolisnet.

 

If none of the above makes a difference, it'd be great if you could share the following details with us so we can take a closer look at things:

  • Your country
  • What language have you selected for the app?
  • In case it's not English - does the app work if language is switched to English?
  • Exact Spotify app version
  • Device (make + model) plus OS version
  • Can you use the web player?

Keep us posted 🙂

XeniaModerator
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