Spotify app on Mac Os Big sur 11.4 stopped working

[Karolisnet]

Plan

Premium

Device

Macbook pro 2020

Operating System

Big Sur 11.4

My Question or Issue

After upgrade to Big Sur 11.4 Spotify app doesn't work. Reinstall doesn't help. /Library/ folders with *spotify* doesn't exists either in /Caches/ either in /Application Support/. 

Application launches but it's just black:

[Karolisnet · Accepted solution]

Solved myself by deleting hidden cache folder which i've missed in /Library/Application Support/

[james196]

same problem

[Xenia]

Hey there @james196,

Welcome to the Community!

Could you try a clean reinstall first - if you haven't already? It's also worth removing any entries in the hosts file (instructions here) or looking for the cache folder mentioned by @Karolisnet.

If none of the above makes a difference, it'd be great if you could share the following details with us so we can take a closer look at things:

• Your country
• What language have you selected for the app?
• In case it's not English - does the app work if language is switched to English?
• Exact Spotify app version
• Device (make + model) plus OS version
• Can you use the web player?

Keep us posted 🙂

[Adelaide]

SAME ISSUE (Persistant black screen on Big sur 11.3 with 2017 Macbook pro)! Solved by going to '/Users/My_Username/Library/Application Support/Spotify' and deleting every folder within that Spotify folder. 

[Alex]

Hey @Adelaide,

Thanks for sharing what solved the issue for you here.

Other members facing this issue will find it helpful 🙂

Don't hesitate to reach out again if you have questions.