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Spotify blank screen, wont work at all.

Spotify blank screen, wont work at all.

Plan

Premium

 

Device

(Macbook Air)

 

 

My Question or Issue

 

Hi, so my problem is that Spotify on my laptop isn't working at all. Every time I open it, it just has a blank screen even if I leave it for a long time. I have tried reinstalling and deleting Spotify many times to get it to work. I also tried going to the menu bar for Spotify to try to get it to function but it still won't work. 

 

Heres an attachment to show you what I mean. 

 

Screen Shot 2019-03-15 at 2.01.12 PM.png
Reply
1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repeptitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

 

Also, could you try disabling Hardware Acceleration from the screenshot attached and updating to the latest macOS version, 10.14.4? 🙂


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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