Spotify ceased to work on MacBook Air

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Spotify ceased to work on MacBook Air

LizzyNoone
Newbie

I wonder could you help-my Spotify has just ceased working on my MacBook Air. It's working on my phone no problem but I click play on anything on my Mac and it just won't even move so it's not a speaker issue as other sound plays on the desktop. Has anyone else had this and could help? I've attached a screenshot of how  it looks-thanks a million

Screen Shot 2019-11-20 at 11.02.18.png
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Re: Spotify ceased to work on MacBook Air

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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