Spotify crashes after Mac wakes up

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Spotify crashes after Mac wakes up

ramsrib
Casual Listener

Every time when my mac sleeps and wakes up, spotify crashes consistently if try to play music or try to open the running app. Sometimes, i noticed it plays the song too fast (like 3x speed) without crashing.  I've to force kill the app each time and start it again to workaround this problem.

 

And it happens only on latest macbook pro (2017). I've another macbook pro (2015) where it works perfectly.

 

Environment:

Mac Book Pro 2017 (with touchbar)

OS : macOS 10.13.3 (17D102)

Spotify version : 1.0.77.338.g758ebd78

 

FYI, I'm a premium user.

4 Replies

Re: Spotify crashes after Mac wakes up

JulianDavid
Roadie

Hey @ramsrib, welcome to the Spotify Community!

 

Are you still having this issue? If so, we'd like you to try reinstalling Spotify by following these steps. This way, you'll make sure to have the latest Spotify version.

 

If the issue continues, send us a screenshot of any error messages you receive.

 

Keep us posted.

Re: Spotify crashes after Mac wakes up

ramsrib
Casual Listener

Hey Julian,

 

Yeah, it's still happening every time. I tried reinstalling it as well, it doesn't help. And I'm using the latest version : 1.0.80.474.gef6b503e.

 

I'll try to get some log/screenshot when it happens next time.

 

Re: Spotify crashes after Mac wakes up

ramsrib
Casual Listener

It happened again, but I couldn't find any spotify related log file in this `~/Library/Logs/` directory. Since the problem is with audio, screenshots won't be helpful.

 

Re: Spotify crashes after Mac wakes up

Alfredo
Roadie

Hey @ramsrib.

 

Thanks for getting back to us with this info.

 

Just to confirm does the macbook have any battery saving restrictions that could be interfering with the Spotify app? Also, are both Macs running the same OS version?

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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