Spotify crashes while trying to load, won't open (Mac OS)


Spotify crashes while trying to load, won't open (Mac OS)


This issue only started happening a few days ago but whenever I try to open the Spotify app on my desktop it crashes before it has time to open. Tried opening it with no other applications running but no luck.


I'm running Mac OS Sierra 10.12.6 on a late 2017 Macbook pro. There seemed to be a couple of other threads where this happened but I followed all the suggestions (I listed them below) and nothing has worked.


Would love to solve because I can't listen to Spotify anymore so any help greatly appreciated!



Solutions tried that didn't work:



  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.


Switchting wifi off while opening and then turning on



System Preferences->Security/Privacy->Privacy->Accessibility->Unlock->Plus sign->Applications->Spotify->Done


1 Reply

Re: Spotify crashes while trying to load, won't open (Mac OS)

Rock Star 17
Rock Star 17

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.


If possible could you try disabling Hardware Acceleration which can be found in the Spotify submenu in your Menu Bar?

Please make sure you have the latest updates installed, the latest macOS version is macOS Mojave 10.14.2 and the latest Spotify version for Mac is 1.0.96

I’d also recommend to create a new user account on your Mac and install Spotify there to see if that helps 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 17
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