Spotify firewall problem

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Spotify firewall problem

mandyamandamand
Newbie

Hello everyone,

 

I've been using Spotify for a while.

However, from the last month I can't open it anymore since any time I try to log in it doesn't work and a message with "Spotify could be blocked by a firewall. Update the firewall utilizing Spotify. Additionally, you can modify proxy settings".

 

Error code: 17

 

What can I do to solve it? 

I own a Mac.

I've been trying hard to log in, the problem is not in just this computer.

2 Replies

Re: Spotify firewall problem

landonharris88
Composer

A couple of things could cause this, most likely that your IP does not match the country that you have set in your profile (to protect the market restricted content) 

 

Make sure you aren't connected to a VPN when logging in. Then check your profile and update the country you are in to match that of  the country listed on your profile. 

 

Hope this Helps!

Re: Spotify firewall problem

Rock Star 15
Rock Star 15

Hey @mandyamandamand, welcome to the Community.

Hope you're doing great!

Are you on the free tier or a paid subscriber?

 

Thanks :)

LoxerRock Star 15
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