Spotify freezes/crashes when Mountain Dew ad plays

[saltym1]

Whenever a Mountain Dew ad starts playing, the time/duration bar keeps moving but nothing plays. Once it reaches the 14-second mark (the end of the ad), Spotify freezes and I have to restart the application to continue to make it work. Are there any ways to prevent this ad from playing or to fix this issue?

Thanks!

Free Plan

Australia

Mac Mini

[Eni]

Hey there @saltym1, 

Thanks for reaching out about this here in the Community. 

Could you let us know if this happens across devices or only on a specific one? Also, we'd like to know if this happens while using a different internet connection as well. 

On another note, we'd recommend logging out and then logging back in to your account twice in a row. We know it sounds odd, but this will trigger a sync between your account and your device. 

We'll be waiting for your reply. 

[RachelGomez123]

Tips to fix-

Restart the Spotify app
Don’t just minimise the app, ensures it’s properly closed from the Dock (Mac), System Tray (Windows) or app switcher (mobile), by right-clicking the icon or swiping the app away.

1 Mac
1 Windows

Log out and back in again
Desktop
Click your name in the upper right corner, then click Log out.

2 desktop
Mobile
To log out of the mobile app, click the cog in the top right, then click LOG OUT.

2 mobile
2.1 mobile
Update the app
There could be an issue with an outdated version of Spotify you’re using.

Desktop
When a desktop update is available, a blue dot appears next to the menu button in the top right. Click the menu button, then click Update Available. Restart Now. Spotify will take a moment and restart with the latest version.

3 desktop
Mobile
Most mobile app updates happen automatically, but you may have to manually trigger an update in some cases. Head to your app store to check for updates to Spotify.

Close any other apps you’re not using
Apps running in the background can be sipping away at valuable processing power or be using too much RAM. Quit all of the applications you’re currently not using. Alternatively, restarting your computer or phone can help clear any background processes.

Reinstall the app
Uninstall or delete Spotify, then redownload and install the app. Click here to redownload the latest version for your operating system.

Regards,

Rachel Gomez