Spotify heeps pausing no matter what.

Reply

Spotify heeps pausing no matter what.

MatissA
Casual Listener

Plan

Premium

Country

Latvia

Device

Macbook Pro early 2015 13''

Operating System

MacOS High Sierra 10.13.6

 

My Question or Issue

 Hello, problem is - Spotify is pausing in mid-song every 3-5 minutes when spotify is on background.  

I have tried everything.
- Clean install
- Restarted app many times
- Cleared cache
- log out of every device i have
- app nap is disabled for spotify
- hardware acc is off

Anyone can help?

Thanks!

5 Replies

Loxer
Rock Star 17
Rock Star 17

Hey @MatissA, welcome to the Community.

Hope you're doing great!

 

Check out this thread as it might help.

 

I'd also recommend using the Sign Out Everywhere and removing your offline devices from your Spotify account page.

Hope it helps! 🙂

 

SignOut_Everywhere_twitter.png

 

 

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

MatissA
Casual Listener

Hey, Thanks for fast response, BUT... I have already signed out everywhere and removed all offline devices. I dont know if this is important or not but Im signing in with facebook account.

Songs are pausing only on my Macbook .. on my Iphone its working fine as usual.

Thanks.

Loxer
Rock Star 17
Rock Star 17

Hey @MatissA,

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

MatissA
Casual Listener

So i did a clean reinstall and i have restarted my device many times, sadly that wasnt solution for my problem and song paused at 00:27.

Im using macOS 10.13.6 (17G65) and Spotify 1.0.88.353.g15c26ea1 .

Loxer
Rock Star 17
Rock Star 17

Hey there,

 

Could you please try it from another user account in your Mac?

Try another network connection as well. Does it happen if you try to login with a different account?

 

Please let me know 🙂

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS