Spotify is restarting my queue automatically

[blesfia2]

Plan

Free/Premium

Country

Colombia

Device

Macbook Pro 2019

Operating System

macOS Catalina

Hi Everybody!

I have been trying to play all my liked songs in Spotify but there is a moment when my queue is being restarted nearly to the end of a song whit no reason.

Happens randomly almost 1 time every 2 songs. No other device is using my account.

Any idea bout how to solve it?

Funny think? Happens after some N songs. If I start to reproduce it from A-Z. It will happen at B letter

[Ivan]

Hey there @blesfia2, 

Thanks for reaching out to us about this - we'll be glad to help you out here.

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your Macbook. 

Check out this help page in order to find the steps for clean reinstall on the affected device. 

Hope this helps. Let us know how it goes. 

[blesfia2]

Hi @Ivan,

I made a clean re-install of the Spotify app but I am having the same behavior. 

Just as an interesting fact. From the mobile app, I don't have this behavior (Neither from WebApp).

Just in case, I added a .mov file with a video showing you the problem.

Tks for all your help!