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Spotify not appearing in the app store and website won't open

Spotify not appearing in the app store and website won't open

 

Plan

Premium

 

Country

Denmark

 

Device

Macbook Pro late 2016)

 

Operating System

MacOS Catalina - Version 10.15.4

 

My Question or Issue

I had Spotify on my Mac and I was listening to music, when suddenly it just stopped working and it said that the app was either broken og malfunctioning. So I deleted the Spotify app with the intention of re-downloading it from the app store, but I can't find the app and if I try to go to the Spotify website, it says this: (Look at picture)

 

What do I do? I even tried restarting my Mac, but it hasn't help. Spotify works fine on my iPhone X

Screenshot 2020-04-11 16.24.47.png
Reply
8 Replies

Hey!

Give this link a go for me, let me know if it works 🙂

https://www.spotify.com/uk/download/mac/

Hey Tom. It didn't. I can't even access the spotify website

See Tom? It just says this:

Screenshot 2020-04-11 16.24.47.png

Hey @

 

Would you mind trying clearing your browsing history in Safari before trying again?

 

We're looking forward to your update and we're here to help with anything else too! 

Mario Moderator
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I cleared my history and re-tried the link. Still doesn't work

Hey @Chritizin1996,

 

Thanks for keeping us in the loop. 

 

Would you also mind clearing the DNS cache on your Mac before trying again? That should be effective if clearing the browsing history was not enough. 

 

Let us know how you get on. We'll look out for your reply!

Mario Moderator
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Hey @Mario, sorry for the long time between answering. I've cleared my caches and I still can't open the spotify website. What do I do now?

I still need help, anyone??

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