Spotify not loading up songs that are not saved although I am online

Spotify not loading up songs that are not saved although I am online


My spotify has always worked fine until now when i cant listen to anything that is not saved. i can search for songs and cue them but they dont play and sometimes just show as a blank bar in the cue list. I am online and connected to facebook but my friends list at the right of the screen are not showing. 


I have tried to uninstall and delete all caches but it has worked once for a few hours and there was a notification about an ip address.



Your device and operating system - Macbook Air

Type of Spotify account you have (Free/ Premium): Premium

The app version of Spotify you’re using: recent


Screen Shot 2019-08-22 at 13.14.44.pngScreen Shot 2019-08-22 at 13.15.30.png

1 Reply


Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Make sure that you're on macOS Mojave 10.14.6.


If that doesn't help check the steps from this Spotify Answer to see if that makes any difference.


Let me know how that goes 🙂

LoxerSpotify Star
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